Total Quality Management

Deming’s Total Quality Management (TQM) is a management approach that focuses on continuously improving the quality of products, services, and processes through the participation of all employees. It is based on the work of Dr. W. Edwards Deming, who is considered to be one of the most influential figures in the field of quality management.

Deming’s TQM approach has several key principles:

1. Continuous improvement: Organizations should continuously strive to improve the quality of their products, services, and processes.
2. Employee involvement: All employees should be involved in the quality improvement process, and their input should be valued.
3. Leadership: Effective leadership is essential for creating a culture of quality within an organization.
4. Customer focus: Organizations should focus on meeting the needs and expectations of their customers.
5. Data-driven decision making: Decisions should be based on data and facts, rather than intuition or personal bias.
6. System thinking: Organizations should view themselves as systems, with interdependent parts that work together to achieve common goals.

Deming’s TQM is important for quality because it provides a comprehensive approach to managing an organization that is focused on continuous improvement, employee involvement, and customer satisfaction. This approach can lead to increased efficiency, reduced costs, improved customer satisfaction, and increased competitiveness. Additionally, the focus on data-driven decision making and system thinking allows organizations to identify and address the root causes of quality problems, rather than just treating the symptoms.

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