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Employee Satisfaction

Employee Satisfaction is one of the keys to great customer service.  If the employees like what they are doing the people they deal with can see this.

From Wikipedia:  The Fish! Philosophy (styled FISH! Philosophy), modeled after the Pike Place Fish Market, is a technique to make individuals alert and active in the workplace. John Christensen created this philosophy in 1998 to improve “organizational culture”. Its central four ideas, which have been adopted at some companies and schools, are:

  1. choosing one’s attitude,
  2. playing at work,
  3. making someone’s day, and
  4. being present.

Employee Satisfaction Quotes

  • “There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow… It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.”  ~ Jack Welch
  • “Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.”  ~ Anne M. Mulcahy
  • “All employees have an innate desire to contribute to something bigger than themselves.” ~  Jag Randhawa
  • “You can’t sell it outside if you can’t sell it inside.”  ~ Stan Slap
  • “Research indicates that workers have three prime needs: Interesting work, recognition for doing a good job, and being let in on things that are going on in the company.” ~ Zig Ziglar

Other videos you may find interesting.

Employee Satisfaction leads to a great day

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