Total Quality Management: Deming Way

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May 252016
 
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Total Quality Management Deming Way

“Total Quality Management Deming Way.”  This lecture, from Dr. Kenneth Ragsdell’s Engineering Management 375 course for the Missouri S&T campus, discusses the Deming Way.

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Quality Quotes

  • “Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.” ~ W. Edwards Deming
  • “If you do not know how to ask the right question, you discover nothing.” ~ W. Edwards Deming
  • “In every crisis, there is opportunity.” ~ Chinese Proverb
  • “Without changing our patterns of thought, we will not be able to solve the problems that we created with our current patterns of thought.” ~ Albert Einstein
  • “If you can’t explain it simply, you don’t understand it well enough.” ~ Albert Einstein
  • “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” ~ Charles Darwin
  • “Quality is free. It’s not a gift, but it’s free. The ‘unquality’ things are what cost money.” ~ Philip B. Crosby
  • “Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” ~ Peter Drucker
  • “Quality means doing it right when no one is looking.” ~ Henry Ford

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Introduction to Quality Management. 37 slides

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Dec 182015
 
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Total Quality Managemeent

 

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Total Quality Management – Deming Way. 60k views

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Total Quality Management

This lecture, from Dr. Kenneth Ragsdell’s Engineering Management 375 course for the Missouri S&T campus, discusses the Deming Way.

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